Support Reply
A calm, helpful reply to a frustrated customer.
Texto de ejemplo
I ordered the blue jacket in medium two weeks ago, got a black one in large, and nobody has answered my two emails. I needed it for a trip on Saturday. Honestly thinking about just disputing the charge.
Resultado de Edyt
I'm sorry to hear about the mix-up with your order and the lack of response to your emails. I understand how frustrating it must be, especially with your trip coming up on Saturday.
To resolve this, please hold on while we look into your order details. We will [replacement or refund] as soon as possible. Thank you for your understanding.
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