edyt

Email & Repliesprompt

Support Reply

A calm, helpful reply to a frustrated customer.

Exemplo de entrada

I ordered the blue jacket in medium two weeks ago, got a black one in large, and nobody has answered my two emails. I needed it for a trip on Saturday. Honestly thinking about just disputing the charge.

Resultado do Edyt

I'm sorry to hear about the mix-up with your order and the lack of response to your emails. I understand how frustrating it must be, especially with your trip coming up on Saturday.

To resolve this, please hold on while we look into your order details. We will [replacement or refund] as soon as possible. Thank you for your understanding.

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